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Yes. We create custom pieces based on your idea, theme, or inspiration. Custom work is a collaborative process — we take your concept and turn it into a finished design that fits the Dragonstone Studios style and quality standards.

To start a custom project, contact us with:

• A description of what you want
• Reference images (if available)
• Size, color, or style preferences
• Your timeline

We’ll review your request and let you know if it’s a good fit.

Some items may offer personalization options (names, dates, color variations, etc.). If an item supports personalization, you’ll see instructions on the product page.

If you’re unsure, contact us before ordering.

Custom and personalized items require additional production time.

Typical timelines:

• Personalized items: 5–10 business days
• Fully custom designs: 2–4+ weeks depending on complexity

We’ll provide an estimated timeline before production begins.

For many custom projects, we provide a design mockup or concept approval before final production. Minor revisions are usually included, but major changes after approval may require additional fees.

Custom and personalized items are non-refundable unless:

• The item arrives damaged, or
• There is a mistake on our end

Because these pieces are made specifically for you, we cannot resell them.

Most orders are processed within 2–5 business days before shipping. Because many Dragonstone Studios items are limited-run or custom-crafted, processing times may vary depending on the product.

Shipping time after dispatch typically ranges from:

• U.S. orders: 3–7 business days
• International orders: 7–21 business days (varies by country and customs)

You’ll receive a tracking email as soon as your order ships.

We accept returns on unused, non-custom items within 14 days of delivery.

Items must be:

• In original condition
• Unused and undamaged
• In original packaging

Custom orders, commissioned pieces, and limited one-of-a-kind items are non-refundable unless damaged in transit.

If your item arrives damaged, contact us within 48 hours of delivery with photos so we can make it right.

If your order hasn’t shipped yet, we can update the address. Contact us immediately with:

• Your order number
• The correct shipping address

Once an order has been dispatched, we cannot change the address.

As soon as your order ships, you’ll receive an email with a tracking link. You can use that link to see real-time delivery updates from the carrier.

If you didn’t receive tracking info, check your spam folder or contact us with your order number.

Custom orders can only be canceled before production begins. Once work has started, materials and labor have already been committed.

You can reach us through:

• Email: sales@dragonstonestudios.com
• Or the contact form on our website

We respond to most inquiries within 1–2 business days.

Contact us immediately. If the order hasn’t shipped, we can correct it.

If the package has already shipped:

• We cannot reroute it
• If it’s returned to us, you’ll need to pay reshipping costs

Double-check your address before checkout to avoid delays.

Currently, we only ship within the United States.

We do not offer international shipping at this time. If this changes in the future, we’ll announce it on our site and social channels.

Not always.

If all items in your order are in stock and ready at the same time, they’ll usually ship together. However, Dragonstone Studios carries limited-run and custom-made pieces, and some products may ship from different batches or production timelines.

Because of that, your order may arrive in multiple packages at no extra shipping charge.

If your order is split:

• You’ll receive tracking information for each shipment
• Items may arrive on different days

This helps us get ready items out to you faster instead of holding your entire order back waiting on one piece.